Return and Refund Policy

We want you to be completely satisfied with your purchase on Vanelessa.com. If, for any reason, you are not satisfied with your order, here is our return and refund policy:

• Right of Withdrawal: You have 14 days from the date of receipt to return any product that does not meet your expectations. The item must be in perfect condition, in its original packaging, and unused.
• Return Process: To exercise your right of withdrawal, please contact us at [contact email address]. We will provide you with the necessary instructions to return the product to our warehouse.
• Refunds: Returned products will be refunded within 14 days of receiving your return package. Return shipping costs are at your expense, unless the item received is defective or does not match your order.
• Non-Returnable Items: For hygiene or customization reasons, some items cannot be returned (e.g., lingerie items or personalized products).